We are committed to protecting your privacy. We aim to provide an online environment that will ensure the information you provide to us, is handled in a secure and confidential manner.
By accessing our site you accept the terms and conditions of its use, including consent to the collection and use of your personal information and our right to make amendments to this statement from time to time. Please regularly review this statement if need to be to keep updated.
Information collected and stored
As a visitor to our website you may be asked to submit personal details about yourself by email or online form. The information you submit or send electronically is received by our network and stored in our database.
In sending us an email, completing an online form, contacting us through our social networking services such as Facebook, Instagram and YouTube, you accept that you have granted us consent to use any personal information for any purpose, including but not limited to, responding to your queries, re-publishing information on our site, and research for marketing purposes.
How we use the information collected
Information we collect is used to provide our services to you. We may also pass on your depersonalised information in statistical or demographic form to a third party and/or government organisations. We do not submit personal information to third parties however, if we do we will seek your consent prior to submitting personal information where practicable, unless required by law.
Our site uses information recording software such as ‘Cookies’ to provide a tailored user experience. We may also use the information you provide to send you e-newsletters outlining news, services or events. If you do not wish to receive any marketing material from us or be entered on our emailing list, please click the unsubscribe link on the email communication to “opt out.” We reserve the right to modify, collate, edit or track personal information in order to improve our services to you or if required by law.
We endeavour to keep your personal information up to date and accurate, however you must let us know if there are any details that you may have accidentally recorded incorrectly in an email or online form. We will endeavour to correct your personal information in a timely manner upon written request. To protect your privacy and the privacy of minors, we may ask for additional evidence of your identity before we can change it.
Whilst we will take all due care in protecting the confidentiality and privacy of your submitted information, we cannot guarantee complete freedom from third party interception or damage to information transmitted by email or other form susceptible to viruses or other forms of computer hacking.
Consent to Transfer
We may need to transfer some or all of your personal information internationally to an affiliate, offshore server or other third party for appropriate service provision to you. We will use reasonable endeavours to ensure that the recipient jurisdiction has similar standards on upholding privacy.
Our website uses both Google and Facebook Analytics. These services transmit website traffic data to Google and/or Facebook servers in the United States and possibly other countries. Google and Facebook Analytics does not identify individual users or associate your IP address with any other data held by Google and/or Facebook. We use reports provided by Google and/or Facebook Analytics to help us understand website traffic and webpage usage.
Links to other, references, websites and video content
We have attempted to provide relevant references, websites of interest and video content, however we make no warranties or representations as to the quality and/or accuracy of information on any other site which we provide a link to. We also take no responsibility for the privacy practices of such other sites.
We encourage you to view the respective terms and conditions of use, privacy policies and other relevant webpages on their websites.
Accessing and Amending Information about you
If you have submitted details about yourself to us, you are entitled to access the information handled by us within our capacity. There may be exceptional circumstances where access to your personal information may be refused. We will advise you of such circumstances if they arise.
If you would like access your personal information, please submit your request to us outlining the documents or information you require. We will endeavour to respond to your query within 3-5 business days of receiving a written request.
We encourage you to contact us to update any of your details or to correct any inaccuracies which may have inadvertently been submitted.
If you are unhappy with any aspect of the way your personal information has been collected or handled by us, or if you have any queries in relation to any aspects of the above statement, please do not hesitate to contact us via the contact form here.